Terms and Conditions

Last updated: November 4, 2026

These Terms and Conditions (“Terms”) govern your use of falakperfumes.com and purchases from Falak Perfumes LLC, doing business as Falak Perfumes (“Falak Perfumes,” “we,” “us,” or “our”). By placing an order or using our website, you agree to these Terms and the policies linked below, subject to applicable law.

1. Eligibility and Acceptable Use

You must be at least 18 years old or the age of legal majority where you live to place an order. You agree to provide accurate information, use authorized payment methods, and refrain from fraud, unauthorized account access, automated abuse, security interference, or unlawful use of the website. We may limit or suspend accounts or orders when we reasonably suspect abuse or a Terms violation.

2. Customer Accounts

You are responsible for keeping your account credentials secure and for notifying us promptly if you suspect unauthorized activity. We may contact you to verify unusual activity and may restrict accounts used fraudulently or unlawfully.

3. Products and Fragrance Expectations

We make reasonable efforts to accurately display fragrance names, sizes, prices, notes, packaging, and product details. Screens, lighting, and manufacturer packaging changes may affect appearance. Manufacturers may update labeling, bottles, batches, or formulations without notice. The item name, size, quantity, and options stated on the product listing and in the order confirmation determine what you ordered.

Fragrance scent, projection, and longevity are subjective and can vary with skin chemistry, environment, application, and storage. A fragrance not meeting an individual’s preference or performance expectation does not by itself establish a defect. For questions about a scent or item, contact us before ordering.

4. Product Safety and Allergies

Fragrances and related products may contain ingredients that cause irritation or allergies, and some are flammable. Follow manufacturer directions, review available ingredient information if you have known sensitivities, avoid heat and open flames, and keep products away from children and pets as appropriate. Stop using a product if irritation occurs. Nothing on our website is personal medical advice.

5. Product Authenticity and Brand References

We seek to offer authentic products purchased from appropriate supply sources. Unless expressly stated otherwise, we are an independent retailer and are not necessarily an authorized dealer, sponsor, or affiliate of each brand displayed. Third-party trademarks and product names belong to their respective owners and are used to identify the goods offered.

6. Pricing, Promotions, and Availability

Product prices are in U.S. dollars unless clearly stated otherwise. Prices, promotions, and availability may change before an order is accepted. We may correct a genuine listing or pricing error, limit quantities, or cancel an order for a verified inventory, pricing, or payment problem. If we cancel an order after collecting payment, we will issue the appropriate refund.

Discount codes, sale events, and promotions may have additional displayed conditions, exclusions, expiration dates, or usage limits. Cart placement does not guarantee stock or price.

7. Checkout, Payments, and Fees

Payments are processed through iPOSpays and participating payment-service providers, banks, and card networks. You authorize payment of the total amount disclosed at checkout, including product prices, applicable tax, shipping, and any separately disclosed fee that is lawful and permitted under the applicable payment-network rules.

Any permitted additional fee must be accurately identified and displayed before you submit payment. No fee will be imposed where prohibited by applicable law or payment-network requirements. We may verify payments and delay or cancel an order when authorization or reasonable fraud screening fails.

Do not send us full card numbers or security codes by email or through our contact form. Payment, privacy, and fraud-prevention practices are explained further in our Privacy Policy.

8. Taxes

Applicable taxes will be calculated and displayed at checkout as required for the destination and transaction. Customers are responsible for any additional lawful charges not collected at checkout, where applicable. We currently accept orders for shipping to eligible addresses in the 50 U.S. states; we do not offer general international checkout.

9. Order Acceptance and Verification

An automated acknowledgment confirms receipt of your order, not necessarily its acceptance. We may verify billing and delivery details and decline or cancel orders involving fraud concerns, payment problems, shipment restrictions, product unavailability, or a material listing error. If an order is cancelled after payment was collected, an appropriate refund will be processed.

10. Shipping and Delivery

Our Shipping and Delivery Policy is incorporated into these Terms. We generally process orders Monday through Friday, excluding holidays, and normally within 1 to 3 business days after payment authorization. We offer shipping to addresses in all 50 U.S. states, subject to available lawful carrier services and product restrictions, particularly for alcohol-based fragrances. Some shipments, including those to Alaska and Hawaii, may take longer or require a different eligible service.

Our posted standard shipping charge is $10 per order, with free shipping on orders over $200 to eligible destinations, unless another shipping arrangement or rate is expressly displayed at checkout. An order totaling exactly $200 does not qualify for the published free-shipping threshold. Delivery estimates are not guarantees, but we will meet all applicable shipment-delay, cancellation, and refund obligations.

11. All Sales Final; Claims and Cancellations

All sales are final. We do not offer change-of-mind returns or exchanges, even for unopened or unused fragrances. We do not refund orders merely because a scent does not suit your preferences, you ordered the wrong size, or you found a different price elsewhere.

This restriction does not eliminate remedies for damaged, defective, incorrect, or missing merchandise, fulfillment errors, or rights that cannot legally be waived. Please review our Returns and Refunds Policy for reporting and claim procedures.

You may request cancellation promptly after placing an order, but we cannot guarantee cancellation once processing, packaging, or shipment begins. If we approve a cancellation or must cancel or refund an order by law, the payment will ordinarily be refunded using the original payment method.

12. Delivery Problems and Risk of Loss

Customers must provide accurate shipping information and should inspect packages promptly. If a package is damaged, an item is missing, an incorrect item arrives, or tracking indicates a delivery problem, please contact us with the order number and supporting details. We may review carrier records and request reasonable documentation. Responsibility for loss, damage, or delivery issues is determined by the circumstances and applicable law, not solely by the existence of a delivery scan.

13. Fraud and Payment Disputes

We encourage customers to contact us about billing, delivery, or refund problems so we can investigate. You retain any legally available chargeback or payment-dispute rights. We may share relevant order records, proof of fulfillment, communications, and claim materials with iPOSpays, banks, card networks, or dispute administrators to respond to a dispute. Knowingly false claims or misuse of payment information are prohibited.

14. Reviews and Customer Content

If you submit reviews or other content, you represent that it reflects your genuine experience, that you have the right to post it, and that it does not violate the law or another person’s rights. You must disclose any material connection or incentive related to a review where required by law. We may remove spam, abusive, fraudulent, infringing, or otherwise inappropriate material.

15. Intellectual Property and Third-Party Services

Our original website content, design, photographs, and branding are owned by or licensed to us and cannot be commercially reused without permission. Manufacturer trademarks remain their owners’ property. Our website may connect to iPOSpays, delivery carriers, analytics services, and other independent providers. Their services may be subject to their own terms and privacy policies.

16. Website Availability and Disclaimers

We aim to maintain a functional website, but availability may be affected by maintenance, technology, networks, or circumstances outside our reasonable control. To the fullest extent permitted by law, the website and its informational content are provided on an “as available” basis. We do not guarantee uniform fragrance performance or freedom from all website errors. These Terms do not disclaim any warranty or consumer remedy that cannot legally be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website use or a purchase, and our liability in connection with an order is limited to the amount paid for that order. These limits do not apply to liability or rights that cannot lawfully be limited, including applicable protections for fraud or intentional wrongdoing.

18. Circumstances Beyond Our Control

Events such as severe weather, carrier interruptions, supply shortages, disasters, or government restrictions may affect service. We will communicate material shipment problems and honor any legally required cancellation or refund option notwithstanding these events.

19. Governing Law and Disputes

These Terms are governed by Michigan law, without disregarding nonwaivable consumer protections that may apply in another jurisdiction. Disputes will be handled by a court with proper jurisdiction.

20. Changes and Related Policies

We may update these Terms prospectively. The version generally applicable to a purchase is the version in effect when the order was placed, subject to applicable law. The following policies form part of these Terms:

• Privacy Policy: https://falakperfumes.com/privacy-policy/
• Returns and Refunds Policy: https://falakperfumes.com/returns-refunds/
• Shipping and Delivery Policy: https://falakperfumes.com/shipping-delivery/

If a specific policy governs a matter addressed generally in these Terms, the more specific policy will ordinarily control, subject to applicable law.

21. Contact Us

Falak Perfumes LLC

Website: https://falakperfumes.com/

Contact form: https://falakperfumes.com/contact/