Shipping and Delivery Policy

Last updated: August 2, 2026

This Shipping and Delivery Policy explains how Falak Perfumes processes, ships, and delivers orders placed through falakperfumes.com.

By placing an order with Falak Perfumes, you agree to this policy.

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment authorization.

Business days are Monday through Friday, excluding federal holidays and other days when our business or shipping carriers are closed.

Processing time is separate from delivery time. An estimated delivery period begins after the order has been processed and transferred to the shipping carrier.

Orders may require additional processing time because of:

• High order volume
• Holidays or promotional periods
• Payment verification
• Fraud-prevention review
• Inventory issues
• Incomplete or inaccurate customer information
• Carrier restrictions involving fragrance products
• Events outside our reasonable control

We will contact you if additional information is needed to process your order.

2. Shipping Locations

Falak Perfumes currently ships to valid addresses within the United States, subject to carrier availability and restrictions.

We may be unable to ship certain perfume or fragrance products to:

• International destinations
• APO, FPO, or DPO addresses
• P.O. boxes
• U.S. territories
• Alaska or Hawaii
• Locations requiring air transportation
• Other restricted destinations

Alcohol-based perfumes may be classified as flammable materials and may be limited to approved ground transportation. USPS generally permits perfume through domestic surface transportation, while international and APO, FPO, and DPO shipments are prohibited through USPS. (USPS Employee News)

Available shipping methods will normally be displayed during checkout based on the delivery address and products in the order.

3. Shipping Methods

Falak Perfumes may use carriers such as:

• USPS
• UPS
• FedEx
• Another qualified delivery provider

The carrier used for an order may depend on:

• Delivery destination
• Package size and weight
• Product type
• Carrier availability
• Hazardous-material transportation restrictions
• Shipping method selected during checkout

Because many perfumes contain alcohol, some orders may be required to travel by ground transportation rather than air. This may result in longer delivery times than ordinary packages.

Selecting expedited shipping does not necessarily mean that every fragrance product is eligible for air transportation.

4. Estimated Delivery Times

After processing, standard domestic orders generally arrive within approximately:

• 3 to 7 business days for addresses within the contiguous United States
• Additional time for remote destinations or locations outside the contiguous United States, when shipping is available

These timeframes are estimates and are not guaranteed.

The estimated delivery date shown during checkout or by the carrier may change because of:

• Weather
• Carrier delays
• Transportation restrictions
• Holidays
• High shipping volume
• Incorrect addresses
• Delivery-access problems
• Natural disasters
• Government actions
• Other circumstances outside our control

5. Shipping Charges

Shipping charges are calculated during checkout and may depend on:

• Delivery address
• Selected shipping method
• Package weight
• Package dimensions
• Number of products
• Applicable carrier charges
• Product transportation restrictions

The shipping amount displayed during checkout will apply to the order unless the order must be corrected because of inaccurate customer information, a website error, or an unavailable shipping method.

Original shipping charges are generally nonrefundable unless the order was cancelled before shipment or the shipment problem resulted from an error by Falak Perfumes.

6. Free Shipping Promotions

Falak Perfumes may occasionally offer free shipping.

Free shipping promotions may:

• Require a minimum purchase amount
• Apply only to qualifying products
• Apply only within the contiguous United States
• Exclude expedited shipping
• Exclude certain destinations
• Be subject to additional promotional terms

Taxes, discounts, gift cards, and other adjustments may not count toward a free-shipping minimum unless expressly stated.

If a return causes an order to fall below the required free-shipping amount, the original standard shipping cost may be deducted from the refund where permitted by our Returns and Refunds Policy.

7. Order Confirmation and Tracking

After placing an order, you should receive an order-confirmation email at the email address provided during checkout.

Once the order ships, you may receive a shipping-confirmation email containing:

• The shipping carrier
• Tracking number
• Tracking link
• Available delivery information

Tracking information may take up to 24 to 48 hours to update after the shipping label is created.

The creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, verify:

• Recipient’s full name
• Street address
• Apartment, suite, or unit number
• City
• State
• ZIP code
• Telephone number
• Email address

Falak Perfumes is not responsible for delivery delays, failed deliveries, or losses caused by incorrect, incomplete, or outdated information provided by the customer.

9. Address Changes

Contact us immediately if you need to request an address change.

Address changes are not guaranteed after an order has been submitted.

We may be unable to change an address after the order has:

• Entered processing
• Been packaged
• Received a shipping label
• Been transferred to the carrier
• Shipped

For fraud-prevention purposes, we may refuse a request to change the delivery address to an address that differs substantially from the billing or original shipping information.

Once an order has shipped, the customer may need to contact the carrier directly. Carrier address-change services may be unavailable or may involve additional fees.

10. Shipping Restrictions for Perfume

Perfume and certain other fragrance products may contain alcohol and may be regulated as flammable liquids during transportation.

As a result:

• Some products may be shipped only by ground
• Air or expedited services may be unavailable
• Some addresses may not be eligible for delivery
• International delivery may be unavailable
• Orders may require specialized packaging or labeling
• Carrier restrictions may change without notice

USPS requires special packaging and surface-transportation rules for many alcohol-based fragrance shipments, while air transportation generally requires prior authorization. (Postal Explorer)

Falak Perfumes may change the selected carrier or service when necessary to comply with transportation and safety requirements.

11. Split Shipments

An order containing multiple products may be shipped in more than one package.

This may happen when:

• Products are stored in different locations
• Products have different packaging requirements
• Part of an order is delayed
• Different carriers or services are required

You may receive a separate tracking number for each package.

You will not ordinarily be charged additional shipping solely because we divide an order into multiple shipments.

12. Delayed Orders

Delivery estimates are not guarantees.

If we are unable to ship within the timeframe promised at the time of purchase, we will provide notice and handle the delay, cancellation, or refund in accordance with applicable law.

Federal rules require online sellers to have a reasonable basis for the shipping timeframe they advertise. When no shipping timeframe is stated, sellers generally must reasonably expect to ship within 30 days. If shipment cannot occur on time, the customer must receive the required delay notice and an appropriate opportunity to cancel or receive a refund. (Federal Trade Commission)

A carrier delay that occurs after we timely transfer the order to the carrier may be outside our direct control, but we will provide reasonable assistance when possible.

13. Lost Packages

A package may be considered potentially lost when:

• Tracking has not updated for an unusually long period
• The package has exceeded the carrier’s expected delivery period
• The carrier confirms that the shipment cannot be located

Contact us with your order number if you believe your package has been lost.

We may:

• Review the tracking history
• Contact the carrier
• Open a missing-package investigation
• Request additional information from you
• Require a signed nonreceipt statement
• Wait for the carrier’s investigation before providing a resolution

Depending on the circumstances and investigation results, we may provide a replacement, refund, store credit, or another appropriate resolution.

14. Packages Marked Delivered

When tracking shows that a package was delivered, but you cannot find it, first:

• Check all entrances and nearby areas
• Check your mailbox or parcel locker
• Ask household members
• Ask neighbors
• Check with your building office or reception desk
• Confirm the shipping address on your order
• Contact the shipping carrier

Notify Falak Perfumes promptly if the package remains missing.

We may assist with a carrier investigation. However, a refund or replacement is not automatically guaranteed when the carrier confirms delivery to the address provided during checkout.

Claims involving suspected theft may require:

• A police report
• Carrier documentation
• A signed statement
• Other evidence reasonably requested during the investigation

15. Damaged Packages

Inspect your package promptly after delivery.

Contact us within 3 calendar days of delivery if the order arrives:

• Broken
• Leaking
• Crushed
• Opened
• Missing products
• With damaged products

Include:

• Your order number
• A description of the issue
• Photographs of the products
• Photographs of the interior packaging
• Photographs of the exterior box
• A photograph of the shipping label

Keep all products, packaging, labels, and shipping materials until the claim is resolved.

Damaged-product claims are handled according to our Returns and Refunds Policy.

16. Incorrect or Missing Products

Contact us within 3 calendar days of delivery if your package contains:

• The wrong product
• The wrong size
• An incorrect quantity
• A missing item

Provide photographs of everything received, including the package and shipping label.

If we confirm an order-fulfillment error, we may provide:

• A replacement
• A refund
• A prepaid return label
• Another appropriate resolution

17. Refused, Unclaimed, or Undeliverable Packages

A package may be returned to Falak Perfumes when it is:

• Refused by the recipient
• Not collected from the carrier
• Sent to an incorrect address
• Missing required address information
• Undeliverable after multiple attempts
• Returned because access to the delivery location was unavailable

After the package is returned and inspected, we may refund the eligible product amount.

The following may be deducted from the refund when the return was not caused by our error:

• Original shipping charges
• Return-to-sender charges
• Carrier fees
• Address-correction charges
• Other costs incurred because of the failed delivery

Additional shipping charges may apply if you ask us to resend the order.

18. P.O. Boxes and Restricted Addresses

Some carriers or shipping methods may not deliver perfume to P.O. boxes or other restricted addresses.

When available, use a physical street address to reduce the possibility of delays or cancellation.

We may contact you for a replacement address if the selected carrier cannot deliver to the address provided.

If a valid alternative address is not provided, the order may be cancelled and refunded.

19. Signature Requirements

We may require an adult or recipient signature for orders based on:

• Order value
• Fraud risk
• Product type
• Delivery location
• Carrier requirements
• Previous delivery problems

The carrier may make multiple delivery attempts or hold the package for pickup when no eligible recipient is available.

Customers are responsible for monitoring tracking information and arranging receipt or pickup of signature-required packages.

20. Order Cancellations

Cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation once an order has:

• Entered processing
• Been packaged
• Received a shipping label
• Been transferred to the carrier
• Shipped

Once shipped, the order will be governed by our Returns and Refunds Policy.

21. International Shipping

Falak Perfumes does not currently guarantee international shipping.

Alcohol-based perfumes are subject to transportation and customs restrictions, and USPS prohibits perfume in international mail. (USPS Employee News)

When international shipping is expressly offered:

• The customer is responsible for customs duties and import taxes
• Delivery times may be longer
• Customs may inspect or delay the package
• Certain products may be prohibited
• The order may be returned or destroyed by customs authorities
• International shipping charges may be nonrefundable

Do not place an international order unless the website specifically confirms that shipping is available to your destination.

22. Events Outside Our Control

Falak Perfumes is not responsible for delays caused by events beyond our reasonable control, including:

• Severe weather
• Natural disasters
• Carrier disruptions
• Labor disputes
• Transportation interruptions
• Government actions
• Public emergencies
• Supply-chain disruptions
• Power or internet outages
• Incorrect customer information
• Security or fraud investigations

We will make reasonable efforts to communicate significant delays and comply with applicable cancellation and refund requirements.

23. Changes to This Policy

We may update this Shipping and Delivery Policy to reflect changes in:

• Shipping carriers
• Delivery services
• Transportation regulations
• Business practices
• Service areas
• Legal requirements

The policy in effect when an order is placed will generally apply to that order.

Updates will be posted on this page with a revised Last updated date.

24. Contact Us

For shipping questions, tracking assistance, or delivery concerns, contact:

Falak Perfumes
Website: https://falakperfumes.com
Email: falakperfumes360@gmail.com