Returns and Refunds Policy

Last updated: August 2, 2026

At Falak Perfumes, we want customers to receive the correct products in excellent condition. This Returns and Refunds Policy explains when products may be returned and how we handle refunds, exchanges, damaged products, incorrect orders, and cancellations.

By placing an order through falakperfumes.com, you agree to this policy.

1. Return Eligibility

You may request a return within 14 calendar days of delivery.

To qualify for a return, the product must be:

• Unopened
• Unused and unsprayed
• In its original condition
• Inside its original retail packaging
• Sealed, when the product was originally sold with a seal
• Free from damage, markings, odors, or alterations
• Accompanied by the order number or proof of purchase

All packaging, labels, inserts, accessories, promotional items, and complimentary gifts included with the order must also be returned.

A return request does not guarantee approval. Falak Perfumes must inspect the returned product before issuing a refund.

2. Opened or Used Fragrances

For health, hygiene, safety, and product-integrity reasons, we generally do not accept returns of perfumes, fragrance oils, bakhoor, oud products, body sprays, or other scented products that have been:

• Opened
• Unsealed
• Sprayed
• Tested
• Used
• Altered
• Removed from their original packaging

A fragrance cannot be returned solely because:

• You do not like the scent
• The fragrance smells different than expected
• The fragrance performs differently on your skin
• You believe its projection or longevity does not meet your expectations
• The fragrance notes develop differently than anticipated
• You purchased the wrong fragrance or size

Fragrance performance and scent perception vary based on skin chemistry, climate, application, storage, and individual preference.

This restriction does not prevent you from contacting us about a product that arrived damaged, defective, incorrect, or materially different from its description.

3. Nonreturnable Items

The following items are generally not eligible for return:

• Opened, sprayed, tested, or used fragrance products
• Products with broken or removed seals
• Products returned without their original packaging
• Products damaged after delivery
• Clearance or final-sale products
• Gift cards
• Samples
• Decants
• Personalized or specially ordered products
• Promotional or complimentary items
• Products purchased from another retailer
• Products returned more than 14 days after delivery

Any item marked Final Sale on the product page or during checkout cannot be returned unless it arrives damaged, defective, or incorrect.

4. Starting a Return

You must contact Falak Perfumes before mailing a return.

Send your request to:

Email: [insert customer-service email]

Include:

• Your full name
• Order number
• Product you wish to return
• Reason for the return
• Photographs, when relevant
• Whether the product has been opened or used

Do not send a product back until you receive return instructions from us.

Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Michigan advises online shoppers to review a retailer’s posted return requirements, including time limits, product-condition rules, authorization procedures, and return-shipping responsibility. (Michigan)

5. Return Shipping

Unless the return is caused by our error or by a damaged or defective product:

• The customer is responsible for return-shipping costs
• Original shipping charges are nonrefundable
• Expedited shipping charges are nonrefundable
• Return shipping must include tracking
• The customer is responsible for the package until it is delivered to us

We strongly recommend using a trackable and insured shipping service.

Falak Perfumes is not responsible for returns that are lost, stolen, misdirected, or damaged while being shipped back to us.

Do not mail fragrance products using a shipping method that prohibits perfumes or alcohol-based liquids. You are responsible for following the carrier’s shipping restrictions and packaging requirements.

6. Inspection of Returned Products

After receiving a return, we will inspect it to confirm that it meets this policy.

We may deny a return or reduce the refund when the product:

• Has been opened, sprayed, tested, or used
• Is missing packaging, accessories, labels, or promotional items
• Has been damaged after delivery
• Has a broken or removed seal
• Is not the same product originally purchased
• Shows signs of tampering, alteration, or misuse
• Was returned outside the permitted period
• Was not packaged securely for return shipping

We may contact you if additional information is needed.

7. Refunds

Once a qualifying return has been received and approved, the refund will generally be issued to the original payment method.

The refund will normally include the approved purchase price of the returned product, less any applicable:

• Original shipping charges
• Return-shipping charges
• Discounts
• Promotional credits
• Missing-item deductions
• Other deductions permitted under this policy

We do not issue cash refunds for purchases made by card.

After we submit a refund through Authorize.Net, your bank or card issuer may require additional time to post the credit to your account. Processing times vary by financial institution and are outside our control.

8. Damaged or Defective Products

Contact us within 3 calendar days of delivery if a product arrives:

• Broken
• Leaking
• Damaged
• Defective
• Unusable
• With materially damaged retail packaging

Your message should include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the interior and exterior packaging
• A photograph of the shipping label
• A photograph showing the batch code, when available

Keep the product, shipping box, packing materials, and labels until we finish reviewing the claim.

Depending on the circumstances, we may offer:

• A replacement
• A refund
• Store credit
• Another appropriate resolution

Do not discard or return a damaged product unless we instruct you to do so.

Michigan’s Attorney General notes that customers may have a legitimate complaint when a retailer refuses to address an item that is defective or not as represented. (Michigan)

9. Incorrect or Missing Items

Contact us within 3 calendar days of delivery if:

• You received the wrong product
• You received the wrong size
• An item is missing from the package
• The quantity received is incorrect

Provide your order number and clear photographs of:

• All products received
• The shipping box
• The packing materials
• The shipping label
• Any packing slip included in the package

If we confirm that an error occurred, we may provide a replacement, refund, prepaid return label, or other appropriate resolution.

10. Packaging Variations

Manufacturers may occasionally change:

• Boxes
• Bottles
• Labels
• Logos
• Caps
• Colors
• Batch codes
• Manufacturing locations
• Product presentation

Minor packaging differences do not automatically qualify a product as incorrect, defective, or inauthentic when the product itself matches the item ordered.

Contact us before opening the product if you have concerns about a packaging variation.

11. Lost Packages

If tracking does not show delivery and the package appears to be lost in transit, contact us so we can review the shipment and, when appropriate, open a claim with the carrier.

Carrier investigations may require additional time.

Depending on the investigation and applicable circumstances, we may offer:

• A replacement
• A refund
• Another appropriate resolution

You may be required to provide written confirmation that the package was not received.

12. Packages Marked Delivered

When tracking shows that a package was delivered but you cannot locate it, you should first:

• Check around the delivery location
• Ask household members
• Ask neighbors
• Check building mailrooms or reception areas
• Confirm the shipping address on your order
• Contact the shipping carrier

Notify us promptly if the package remains missing.

We may assist with a carrier investigation, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided at checkout.

Claims involving suspected theft may require a police report, carrier documentation, or a signed statement.

13. Refused and Undeliverable Packages

If a package is returned to us because it was:

• Refused
• Unclaimed
• Sent to an incorrect or incomplete address
• Undeliverable
• Not collected from the carrier
• Returned after unsuccessful delivery attempts

We may refund the product price after receiving and inspecting the package.

Original shipping charges and carrier return fees may be deducted from the refund unless the return resulted from our error.

Additional shipping charges may apply if you ask us to resend the order.

14. Exchanges

We do not guarantee direct product exchanges.

When an unopened product qualifies for a return, you may be asked to:

1. Return the original product for a refund.
2. Place a new order for the desired product.

This helps ensure accurate inventory and payment records.

Replacement of damaged, defective, or incorrect products will be handled separately.

15. Order Cancellations

Cancellation requests must be submitted as soon as possible.

An order may be cancelled only if it has not yet been processed, packaged, fulfilled, or transferred to the shipping carrier.

We cannot guarantee cancellation after an order has been submitted.

If cancellation is approved after payment has been collected, the refund will be issued to the original payment method.

Once an order has shipped, it is subject to the regular return requirements in this policy.

Michigan generally does not provide an unrestricted right to cancel an ordinary retail purchase simply because the customer changes their mind. (Michigan)

16. Orders We Cancel

Falak Perfumes may cancel and refund an order for reasons including:

• Product unavailability
• Pricing or listing errors
• Payment authorization failure
• Suspected fraud
• Inability to verify customer information
• Shipping restrictions
• Inventory errors
• Violation of our Terms and Conditions

If we cancel an order after collecting payment, we will issue a refund to the original payment method.

If we cannot ship within the promised timeframe, applicable federal rules require appropriate notice, an opportunity to agree to the delay when required, or a refund for the unshipped merchandise. (Federal Trade Commission)

17. Promotional Purchases and Free Gifts

When a return causes an order to no longer qualify for a promotion, discount, or free gift:

• The promotional discount may be recalculated
• The value of an unreturned free gift may be deducted from the refund
• All items included in a bundle may need to be returned together

Refunds will reflect the amount actually paid after discounts, coupons, store credits, and promotional adjustments.

18. Suspected Abuse or Fraud

We reserve the right to refuse returns or refunds involving suspected:

• Return fraud
• Product substitution
• Tampering
• Excessive or abusive return activity
• False damage claims
• False non-delivery claims
• Chargeback abuse
• Violation of this policy

We may restrict future purchases or close accounts associated with fraudulent or abusive conduct.

Nothing in this section limits rights that cannot legally be waived.

19. Chargebacks and Payment Disputes

Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue.

When a payment dispute is filed, we may provide the payment processor or financial institution with relevant records, including:

• Order information
• Customer communications
• Return-policy acceptance
• Shipping records
• Tracking information
• Delivery confirmation
• Refund records
• Photographs or claim documentation

Knowingly submitting false information in a payment dispute is prohibited.

20. Policy Changes

We may update this Returns and Refunds Policy to reflect changes in our products, operations, carriers, payment services, or legal obligations.

The policy that was displayed when you placed your order will generally apply to that purchase.

Any updates will be posted on this page with a revised Last updated date.

21. Contact Us

For return requests, damaged-product claims, or refund questions, contact:

Falak Perfumes
Website: https://falakperfumes.com
Email: falakperfumes360@gmail.com