Returns and Refunds Policy

Last updated: November 4, 2026

This policy explains how Falak Perfumes LLC, doing business as Falak Perfumes, handles final-sale purchases, order problems, cancellations, and approved refunds for orders placed at falakperfumes.com.

1. All Sales Are Final

All sales are final. We do not accept returns or exchanges due to a change of mind, including for unopened, sealed, unused, or unsprayed products. We do not offer ordinary refunds because a fragrance’s scent, projection, or longevity differs from personal preferences, because a customer ordered the wrong item or size, or because a product is available elsewhere for a lower price.

This final-sale policy does not prevent a customer from reporting a damaged or defective item, a shipment error, or a missing order. Nothing in this policy limits rights or remedies that cannot legally be waived.

2. Damaged or Defective Items

Please contact us within 3 calendar days after delivery if an item arrives broken, leaking, materially damaged, defective, or unusable. Include your order number, a description of the problem, clear photos of the product and packaging, and a photo of the shipping label. Where available and relevant, include the product’s batch code.

Keep the item, shipping carton, cushioning, and labels until the review is complete. Do not dispose of or send back the product unless instructed. We will investigate the issue and, where the claim is verified, provide an appropriate resolution, which may include a replacement, refund, or another remedy required by law.

The 3-day period is our requested notification window for efficient carrier and order investigations. It does not eliminate any nonwaivable statutory rights.

3. Incorrect or Missing Items

Please contact us within 3 calendar days of delivery if you receive a different item or size, the quantity is incorrect, or an item is missing. Include your order number and photographs of the products received, packing slip if any, the box, and the shipping label. If we confirm that we made a fulfillment error, we will provide a suitable correction, missing item, replacement, refund, or another legally required remedy.

Do not open or use an incorrect product until we have reviewed the issue, where reasonably possible. If we request return of an item shipped in error, we will provide return instructions and arrange the appropriate shipping at our expense.

4. Packaging Variations

Manufacturers may change bottles, caps, boxes, labels, logos, or other product presentation. Minor packaging differences do not automatically constitute a defect if the item is authentic and materially corresponds to the product ordered. Contact us before opening the product if a packaging difference raises a concern.

5. Unauthorized Returns

Do not mail merchandise back without our written instructions. Sending a product back does not make it eligible for a refund. We may refuse unauthorized returns or return them to the sender, subject to applicable law. A return requested as part of a verified error or defect claim is not a general change-of-mind return.

6. Lost Packages and Packages Marked Delivered

If your tracking has stalled or a package appears lost before delivery, contact us with your order number. We will review the carrier history and investigate as appropriate. If the order was not delivered, we will provide the appropriate remedy based on the facts and applicable law.

If tracking shows delivery but you cannot find the package, first check entrances, mailrooms, parcel lockers, neighbors, household members, and the order’s address. Then notify us promptly. We may seek carrier documentation or a signed statement. A delivery scan is relevant evidence but is not the sole basis for determining all legal rights or responsibilities. Refunds or replacements are not automatic in cases of confirmed delivery, including possible theft after delivery.

7. Refused, Unclaimed, and Undeliverable Orders

A package refused, unclaimed, or returned because of an incomplete or incorrect customer-supplied address does not become an ordinary return. If it comes back to us, contact us to discuss whether reshipment or an applicable refund is available. Where lawful and not caused by our error, carrier charges and reasonable additional shipping costs may be deducted from an otherwise approved refund or charged for reshipment. We will not deduct charges where doing so would violate applicable law.

8. Order Cancellation Requests

Contact us as quickly as possible if you need to cancel. Cancellation is not guaranteed once an order has entered processing, packaging, fulfillment, or shipping. An order already shipped cannot be cancelled or returned for a change of mind. This restriction does not affect applicable statutory cancellation rights or remedies for an order we are unable to ship as required.

If we cancel an order because of unavailability, a pricing or inventory error, payment failure, fraud review, or shipping restrictions, we will issue an appropriate refund of any amount collected. If we cannot ship within the promised or legally applicable period, we will offer the required delay or cancellation options and issue any required prompt refund.

9. Approved Refunds

Refunds are available for approved cancellations, verified order problems, and situations where a refund is required by law. They are not offered for ordinary changes of mind.

Approved refunds are generally made to the original payment method using iPOSpays or the payment provider involved in the transaction. The amount will account for discounts, tax, shipping, and any lawfully charged fee according to the reason for the refund and applicable legal requirements. For a seller-cancelled order or other legally required full refund, we will refund all amounts required by law, including applicable shipping and fees. After a refund is initiated, banks or card providers may take additional time to post the credit.

10. Claim Verification and Fraud Prevention

We may request reasonable evidence needed to review damaged-item, non-delivery, or payment claims, and may restrict future orders where there is credible evidence of fraudulent or abusive conduct. We will not deny a right or remedy that cannot legally be waived.

11. Chargebacks and Payment Disputes

Please contact us if you believe a charge or order is incorrect so we have an opportunity to resolve it. You may also exercise any applicable chargeback or payment-dispute rights. We may provide order records, shipping information, photos, refund records, and communications to relevant financial institutions or payment providers during a dispute.

12. Changes and Contact

We may update this policy for future orders. The policy in effect when an order was placed will ordinarily apply to that order, subject to applicable law.

Falak Perfumes LLC

Website: https://falakperfumes.com/

Contact form: https://falakperfumes.com/contact/

See also our Shipping and Delivery Policy: https://falakperfumes.com/shipping-delivery/