Shipping and Delivery Policy

Last updated: November 4, 2026

This policy describes how Falak Perfumes LLC, doing business as Falak Perfumes, processes and ships orders placed on falakperfumes.com.

1. Order Processing

Orders are generally processed within 1 to 3 business days after payment authorization. Our regular processing days are Monday through Friday, excluding federal holidays and days when our operations or carriers are closed. Processing time is separate from carrier transit time. Processing may take longer during sales, high order volume, payment verification, fraud review, inventory issues, or carrier restrictions. We will communicate material problems and comply with applicable shipment-delay and refund requirements.

2. Where We Ship

We offer shipping to eligible addresses in all 50 U.S. states, including Alaska and Hawaii, subject to a lawful and available carrier service for the specific product and address. Shipping is not currently offered through our ordinary checkout for international addresses, U.S. territories, or APO/FPO/DPO destinations. Some P.O. boxes and other restricted addresses may not be eligible, depending on the product and carrier.

Alcohol-based perfumes can be regulated as flammable liquids and may require surface-only transportation or special acceptance conditions. Alaska, Hawaii, remote destinations, and particular addresses may have limited eligible services and longer transit times. If no compliant service is available for an ordered product and destination, we will contact you and cancel and refund any unshippable portion or the affected order as required.

3. Shipping Methods and Safety Restrictions

We may use USPS, UPS, FedEx, or another suitable carrier depending on the destination, product, packaging, and available service. Some fragrances cannot be sent by air. The presence of expedited choices for other products does not guarantee air service for alcohol-based perfume.

Where USPS rules apply, qualifying alcohol-based perfume generally must use permitted domestic surface transportation, appropriate leak-protection and absorbent packing, secure outer packaging, and required hazardous-material markings, unless special authorization applies. Shipping methods and requirements may change under carrier or government rules.

4. Delivery Estimates

For orders to the contiguous United States, standard delivery often takes approximately 3 to 7 business days after processing and carrier acceptance. Alaska, Hawaii, remote locations, and regulated fragrance shipments may take longer. Delivery estimates may change due to weather, transportation restrictions, carrier delays, holiday volume, or inaccurate delivery information. We do not promise a fixed arrival date unless one is expressly guaranteed for a particular transaction.

5. Shipping Charges and Free Shipping

Our published standard shipping rate is $10 per order. Orders with a qualifying merchandise total over $200 receive free standard shipping to eligible destinations. Orders totaling exactly $200 do not meet this published threshold. The final shipping charge and any shipping eligibility restrictions will be shown at checkout.

Promotional offers may specify different terms. If a partial refund or a fulfillment issue changes an order, shipping charges will be handled according to the circumstances, our Returns and Refunds Policy, and applicable law. We do not assess a routine return-shipping deduction for change-of-mind returns because such returns are not accepted.

6. Order Confirmation and Tracking

After ordering, you should receive an order acknowledgment at the email address provided. When your shipment is prepared, we may send the carrier, tracking number, and tracking link. Tracking can take 24 to 48 hours to show movement. A shipping-label creation event alone does not establish that a package has been handed to the carrier.

7. Accurate Addresses and Address Changes

Customers are responsible for submitting a complete and accurate recipient name, street address, unit number, city, state, ZIP code, and relevant contact information. Contact us immediately if an address change is needed. Changes may not be possible once an order is being prepared or has shipped. We may decline a requested change when appropriate for fraud prevention. Carrier redirection may be unavailable or subject to additional charges.

8. Delivery Issues, Lost Packages, and Delivered Scans

If tracking stops updating or a shipment appears lost, contact us with the order number. We may investigate with the carrier and request reasonable supporting information. We will provide the remedy required by the facts and applicable law.

If the carrier shows a delivery scan but you cannot locate the package, check entrances, mailrooms, lockers, household members, neighbors, and the shipping address on the order, then contact us. A tracking scan is useful evidence but does not by itself settle all responsibilities under applicable law. A refund or replacement is not automatic after verified delivery, particularly in cases of theft after a correct delivery.

9. Damaged, Incorrect, or Missing Products

Inspect your shipment promptly. Please report any visible damage, leak, incorrect item, wrong quantity, or missing product within 3 calendar days after delivery, with your order number, photos of the item and packaging, and the shipping label. Keep the products, carton, and packing material until we complete the review. This requested reporting window does not restrict nonwaivable statutory rights. Details about investigation, remedies, and refunds appear in our Returns and Refunds Policy.

10. Refused or Undeliverable Packages

Packages refused, not collected, or returned because of customer-supplied address errors may incur lawful carrier return, address-correction, or reshipment costs. We will review the returned order and explain the available options. Charges caused by our error will not be passed to the customer, and any refund will respect applicable law.

11. Signature and Split Shipments

For security or carrier reasons, some deliveries may require a signature or pickup. Customers should monitor tracking to arrange receipt. An order may be divided into multiple packages, and separate tracking numbers may be issued. We do not ordinarily charge extra solely because we split an order.

12. Shipping Delays and Customer Options

We maintain a reasonable basis for the shipment timelines advertised when orders are placed. If we cannot ship within the promised time, or within 30 days if no shipment time was stated, we will seek consent to an appropriate delay or cancel and provide a prompt refund in accordance with the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule. An inability to deliver within a non-guaranteed carrier transit estimate is different from a failure to ship on time, but we will reasonably assist with carrier problems.

13. Order Cancellations and Refunds

Contact us promptly to request an order cancellation. Cancellation is not guaranteed after processing or shipment begins, but required legal cancellation and refund rights remain available. All sales are final for ordinary change-of-mind reasons. See the Returns and Refunds Policy for approved cancellations, shipment errors, and claims.

14. Changes and Contact

We may revise this policy prospectively. The shipping terms presented for an order will ordinarily apply to that order, subject to applicable law.

Falak Perfumes LLC

Website: https://falakperfumes.com/

Contact form: https://falakperfumes.com/contact/

Returns and Refunds Policy: https://falakperfumes.com/returns-refunds/