Privacy Policy

Last updated: August 2, 2026

Falak Perfumes respects your privacy. This Privacy Policy explains how we collect, use, store, and disclose information when you visit falakperfumes.com, create an account, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect personal information that you provide when you:

• Place an order
• Create or manage an account
• Contact customer service
• Submit a contact form
• Request a return or refund
• Subscribe to emails or promotions
• Leave a product review
• Participate in a promotion or survey

This information may include:

• Name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account username and password
• Order details and purchase history
• Product preferences
• Customer-service messages
• Review content
• Any other information you voluntarily provide

Payment Information

Payments made through our website are processed using Authorize.Net, our third-party payment gateway.

During checkout, you may be asked to provide information such as:

• Credit or debit card number
• Card expiration date
• Card security code
• Cardholder name
• Billing address

Payment information is transmitted to Authorize.Net and relevant banks, card networks, payment processors, and fraud-prevention providers for payment authorization, transaction processing, fraud screening, refunds, and related services.

Falak Perfumes does not intentionally store your complete credit or debit card number or card security code on its website. We may receive and retain limited transaction information, including:

• Payment status
• Transaction identification number
• Payment method or card type
• The last four digits of the card
• Billing name and address
• Authorization or fraud-screening results

Authorize.Net processes payment information as a payment-service provider and may transfer necessary information to acquiring banks, issuing banks, payment processors, card companies, and authentication providers. Authorize.Net states that it maintains security measures and applicable PCI DSS compliance for its payment-processing services. (Authorize.net Developer Center)

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information through cookies, log files, and similar technologies, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Approximate location based on your IP address
• Referring website
• Pages and products viewed
• Search activity
• Shopping-cart activity
• Checkout activity
• Date and time of your visit
• Website interactions and technical information

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Process payments and refunds
• Send order confirmations and shipping updates
• Deliver products to the correct address
• Create and manage customer accounts
• Save shopping-cart information
• Provide order tracking
• Respond to questions and customer-service requests
• Handle returns, exchanges, disputes, and refunds
• Detect and prevent fraud or unauthorized transactions
• Maintain the security and functionality of the website
• Improve our products, website, and customer experience
• Analyze website traffic and performance
• Personalize your shopping experience
• Send promotional communications when permitted
• Maintain business, tax, and accounting records
• Enforce our Terms and Conditions and other policies
• Comply with applicable legal and regulatory obligations

The FTC advises businesses to clearly describe their privacy practices and honor the representations they make to consumers. (Federal Trade Commission)

3. WooCommerce and Customer Accounts

Our online store uses WordPress and WooCommerce to manage products, accounts, shopping carts, checkout, and orders.

WooCommerce may store information such as:

• Account information
• Billing and shipping addresses
• Order details
• Purchase history
• Cart contents
• Customer notes
• Account login information

Depending on our website settings, you may be able to complete a purchase as a guest or create a customer account. WooCommerce provides settings that allow store owners to manage account creation, privacy notices, and retention or removal of customer information. (WooCommerce)

You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without authorization.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep items in your shopping cart
• Remember account and website preferences
• Maintain secure login sessions
• Process checkout and purchases
• Measure website traffic and performance
• Detect technical errors
• Prevent fraud and suspicious activity
• Support marketing or advertising features

You may disable or delete cookies through your browser settings. However, disabling essential cookies may prevent parts of the website, such as account login, shopping-cart, or checkout functions, from working correctly.

Where required by applicable law, we may provide a cookie-consent tool for managing nonessential cookies.

5. How We Share Information

We may share personal information with third parties when reasonably necessary to operate our business and provide our services.

These third parties may include:

• Authorize.Net, banks, card networks, and payment processors
• Shipping carriers and delivery providers
• Website-hosting providers
• WordPress and WooCommerce service providers
• Email and customer-communication providers
• Website security and fraud-prevention providers
• Analytics providers
• Marketing or advertising providers
• Accountants, attorneys, insurers, and other professional advisers

For example, we may provide your name, address, telephone number, email address, and order details to a shipping carrier so your order can be delivered.

WooCommerce notes that stores using third-party payment and shipping extensions may send billing, order, cart, or shipping information to those outside services as needed to process transactions and fulfill orders. (WooCommerce)

We may also disclose information:

• When required by law, regulation, subpoena, or court order
• In response to a lawful government request
• To investigate fraud, abuse, or security incidents
• To protect the rights, property, and safety of Falak Perfumes, our customers, or others
• To enforce our agreements and policies
• In connection with a merger, financing, acquisition, sale, restructuring, or transfer of the business

6. Sale of Personal Information

Falak Perfumes does not sell personal information in exchange for money.

Some analytics or advertising technologies may be considered a sale, sharing, or targeted advertising under certain state privacy laws, depending on how those technologies are used.

Where applicable, eligible users may request to opt out of legally defined sales, sharing, or targeted advertising by contacting us using the information below.

7. Email and Marketing Communications

We may send you transactional communications related to:

• Orders
• Payments
• Shipping
• Returns and refunds
• Account activity
• Customer-service requests
• Security or policy updates

We may also send promotional emails when you subscribe or otherwise consent to receive them.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending essential order, account, or customer-service communications.

8. Product Reviews

When you submit a product review, we may collect and display:

• Your chosen display name
• Review text
• Rating
• Submission date
• Related product information

Do not include sensitive personal information in a public review.

We may remove reviews that are fraudulent, abusive, misleading, unrelated to the product, or otherwise violate our policies.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and fulfill orders
• Provide customer service
• Maintain customer accounts
• Keep tax and accounting records
• Handle disputes, refunds, or chargebacks
• Prevent fraud
• Enforce our agreements
• Meet legal or regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

WooCommerce allows store owners to establish retention periods for inactive accounts and different order statuses. Completed order information may also need to be retained for business, tax, accounting, fraud-prevention, or legal purposes. (WooCommerce)

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

These safeguards may include:

• Encrypted website connections
• Restricted administrative access
• Account authentication
• Security monitoring
• Payment processing through Authorize.Net
• Website and server security tools

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

The FTC recommends that businesses collect only the information they need, limit access, protect sensitive data, and dispose of information securely when it is no longer required. (Federal Trade Commission)

11. Your Privacy Choices and Rights

Depending on where you live and which laws apply, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Request a copy of certain personal information
• Request information about how your data is used or disclosed
• Opt out of certain marketing communications
• Opt out of certain sales, sharing, or targeted advertising
• Appeal the denial of an eligible privacy request
• Exercise your rights without unlawful discrimination

These rights may be subject to legal exceptions. For example, we may retain order records when required for tax, accounting, fraud-prevention, chargeback, or legal purposes.

To submit a privacy request, contact us using the information in the Contact Us section.

We may request information necessary to verify your identity before completing a request.

12. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13 years of age.

We do not knowingly collect personal information online from children under 13. If we learn that we have collected such information without legally required consent, we will take reasonable steps to delete it.

A parent or guardian who believes a child has provided personal information may contact us.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment services, or other outside services.

We do not control the privacy, security, or content practices of those third parties. Their handling of information is governed by their own privacy policies and terms.

You should review the policies of any third-party website or service before providing personal information.

14. International Visitors

Falak Perfumes is operated from the United States.

If you access our website from another country, your information may be transferred to, processed in, or stored in the United States or other locations where our service providers operate.

The privacy laws in those locations may differ from those in your country.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business practices
• Website functionality
• Payment or shipping providers
• Technology
• Legal or regulatory requirements

When we update this policy, we will revise the Last updated date at the top of the page.

Your continued use of the website after an updated policy is posted signifies your acknowledgment of the revised policy.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

Falak Perfumes
Website: https://falakperfumes.com
Email: falakperfumes360@gmail.com